FAQ

To update your CreditBox password, follow these steps:

• Log into your NiceLoans! online customer portal account
• Under "MANAGE ACCOUNT", select "CHANGE PASSWORD"
• Type in your current and new passwords and select "NEXT". Your password is now updated.

If you currently have an active loan with CreditBox please call 888-669-4227 or email cs@creditbox.com

Please be prepared to fax, text, or email a copy or photo of a voided check or bank statement from your new bank account. Also, if you are submitting a voided check, please do not submit starter checks, as we do not accept these as valid proof of bank information.

To update your employer information with CreditBox, please call 888-669-4227 or email cs@creditbox.com.

To update your CreditBox account information, please call 888-669-4227 or email cs@creditbox.com.

To reset your CreditBox password, follow these steps:

• Click the "NEED HELP?" link under the customer login section in the top right corner of the website
• Select "I FORGOT MY PASSWORD" and fill in your username. Then select "NEXT"
• Select your preferred communication method and select "NEXT". You will be sent a unique PIN that will allow you to reset your CreditBox password.

Please call 888-669-4227 to reset or retrieve your CreditBox username.

*Hint - Your username may be your email address.

Please call 888-669-4227 to speak with a representative. Do not email or fax any credit card or bank information to our Customer Support Department.

You must contact us immediately to set up payment arrangements. If your debit is returned unpaid from the bank for any reason, we will initiate recovery procedures immediately.