FAQ

Yes, these documents include:

• Verified bank account and voided check (if applicable)
• Valid Driver’s License/State ID
• Current proof of income ( ex. pay stub or benefits letters)

Yes, less than perfect credit will not prevent you from qualifying for a loan. Even if you have been turned down by other lenders, CreditBox may be able to assist you in obtaining a credit option that fits your needs.

CreditBox online applicants will receive an email notification when approved; In-store applicants will receive approval immediately in most cases.

CreditBox uses email and text communications to keep you informed of your loan approval, payment reminders, promotions, events and more. It's very important that you receive all email communication from CreditBox concerning your account.

To ensure you receive important emails from CreditBox please add our email address, cs@creditbox.com, to your address book as a trusted contact.

You can receive $100 up to $4,000. This amount is based on the information you provide in your application. 

When you apply before 11:30a CST with all the require documents and approval, you will be eligible to receive your cash deposited into your bank account the same day. Restrictions may apply.

You can pay the minimum payment on payday, or you can pay the full amount of your Flex Loan at anytime.

You can make payments on your Flex Loan at anytime. You only pay interest and fees for the amount of time you use the money.

The amount you pay is based on the size of your Flex Loan and the length of time you use those funds. 

You need the following:

• Verified bank account and voided check (if applicable)
• Valid Driver’s License/State ID
• Current proof of income ( ex. pay stub or benefits letters)

To update your CreditBox password, follow these steps:

• Log into your NiceLoans! online customer portal account
• Under "MANAGE ACCOUNT", select "CHANGE PASSWORD"
• Type in your current and new passwords and select "NEXT". Your password is now updated.

If you currently have an active loan with CreditBox please call 888-669-4227 or email cs@creditbox.com

Please be prepared to fax, text, or email a copy or photo of a voided check or bank statement from your new bank account. Also, if you are submitting a voided check, please do not submit starter checks, as we do not accept these as valid proof of bank information.

To update your employer information with CreditBox, please call 888-669-4227 or email cs@creditbox.com.

To update your CreditBox account information, please call 888-669-4227 or email cs@creditbox.com.

To reset your CreditBox password, follow these steps:

• Click the "NEED HELP?" link under the customer login section in the top right corner of the website
• Select "I FORGOT MY PASSWORD" and fill in your username. Then select "NEXT"
• Select your preferred communication method and select "NEXT". You will be sent a unique PIN that will allow you to reset your CreditBox password.

Please call 888-669-4227 to reset or retrieve your CreditBox username.

*Hint - Your username may be your email address.

Please call 888-669-4227 to speak with a representative. Do not email or fax any credit card or bank information to our Customer Support Department.

You must contact us immediately to set up payment arrangements. If your debit is returned unpaid from the bank for any reason, we will initiate recovery procedures immediately.