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FAQ

YOU ASK…WE ANSWER

Here’s where you’ll find all the answers to your questions. Still can’t find the answer you’re looking for? Don’t hesitate to call 888.669.4227 to speak to one of our friendly customer service representatives, or contact us online.

 

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  • How do I change my CreditBox password?

    To update your CreditBox password, follow these steps:
    • Log into your NiceLoans! online customer portal account
    • Under "MANAGE ACCOUNT", select "CHANGE PASSWORD"
    • Type in your current and new passwords and select "NEXT". Your password is now updated.
  • How do I update my bank information?

    If you currently have an active loan with CreditBox please call 888-669-4227 or email cs@creditbox.com

    Please be prepared to fax, text, or email a copy or photo of a voided check or bank statement from your new bank account. Also, if you are submitting a voided check, please do not submit starter checks, as we do not accept these as valid proof of bank information.
  • How do I update my employer information?

    To update your employer information with CreditBox, please call 888-669-4227 or email cs@creditbox.com.
  • How do I update my CreditBox customer profile?

    To update your CreditBox account information, please call 888-669-4227 or email cs@creditbox.com.
  • What if I forgot my CreditBox password?

    To reset your CreditBox password, follow these steps:
    • Click the "NEED HELP?" link under the customer login section in the top right corner of the website
    • Select "I FORGOT MY PASSWORD" and fill in your username. Then select "NEXT"
    • Select your preferred communication method and select "NEXT". You will be sent a unique PIN that will allow you to reset your CreditBox password.
  • What if I forgot my CreditBox username?

    Please call 888-669-4227 to reset or retrieve your CreditBox username.

    *Hint - Your username may be your email address.

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